Resistance to wearables in the clinic space is to be expected. To this day, I have providers that complain that the electric blood pressure cuffs and digital thermometers aren’t as accurate as the old manual techniques. As a patient, I am also a bit nostalgic of the manual blood pressure cuffs and its big rubber … Read More
Author: Kristin Bertrand
Welcome To The Jungle: Amazon Enters Healthcare
Previously, we explored why healthcare leaders should take note of digital trends. In that article, we discussed Amazon’s 1492 secretive healthcare initiative. What is the 1492 initiative? According to TechNewsWorld, the 1492 team reportedly has been working on ways to streamline medical records management in order to make the information available to consumers and doctors more … Read More
We Continue to Move Towards Cross-Continuum Patient Engagement
The shift from fee-for-service to value-based care is creating new market opportunities and major healthcare organizations are seizing those opportunities. In a previous article, we discussed the market implications of the CVS-Aetna merger. This merger promises to be one of many as healthcare organizations scramble to align organizational priorities with the shift to value-based care. … Read More
Social and mHealth: Opportunities for Growth along the Patient Journey
The patient journey is complex and starts long before a person decides to seek treatment. According to a 2011 Pew study, 80% of Internet users look for health information online, making medical inquiries the third most popular web-based pursuit, following only email and search engine use. Top symptom-related searches involve information about a specific disease … Read More
Moving beyond CAHPS with Cognitive Computing
Patient experience is a big initiative for many healthcare organizations, so much so that already busy clinicians are being tasked with rounding on patients based on standard and impersonalized questions sets and patients are being emailed the same. These organizations then take that data to make decisions based on those defined questions. But what if … Read More
The Risk of Late Adoption of Mobile Engagement Strategies
While enjoying my Door Dash dinner delivery after my Uber had dropped me at the hotel, I came across a viral post on my LinkedIn Feed that struck me sideways: Technology is not the real disruptor, failure to adopt to it is. For me personally, these apps have created efficiencies in my life that allow … Read More
Building Trust: An Age of Pricing Transparency in Healthcare
A year ago, I was presented with the opportunity of a lifetime to join the leadership team at Care Experience. Instead of dipping my toe in the water, I jumped right in and spent the last year helping to bring to life products that change the way we all communicate with our care providers. While … Read More