Realizing Patient Experience ROI – Part 1

March 21, 2018By Gautam MahtaniMedical Economics

The patient experience matters. Traditionally, organizations look to HCAHPS and other commonly accepted metrics to manage their patient experience initiatives. The evidence suggests that organizations that focus on those measures alone may not be asking the right questions to get a true barometer of what matters most to the patient. Let’s look at a recent … Read More

The Human Element: Augmented Intelligence VS Artificial Intelligence

February 28, 2018By Gautam MahtaniArtificial Intelligence, Cognitive Computing and Machine Learning

Many of the movies we watched in the 80’s and 90’s painted this post-apocalyptic picture of the machines rising up and taking over for their human counterparts. Did you know that long before Arnold became the Terminator that artificial intelligence (AI) was being theorized as a way to use data to create efficiencies. In 1950, … Read More

Incorporating Social Determinants of Health into Care

February 22, 2018By Gautam MahtaniMobile Patient Engagement and Digital Health 1 Comment

As we move towards value-based care and risk-based healthcare delivery and payment models, it becomes critical to understand how the social determinants of health (SDOH) play an essential role in population health. According to the World Health Organization (WHO), SDOH are defined as the conditions in which people are born, grow, live, work and age. … Read More

You Down with IoT? Part III

February 9, 2018By Gautam MahtaniArtificial Intelligence, Cognitive Computing and Machine Learning 1 Comment

In our first installment of You Down with IOT, we defined the internet of things (IoT) and its application in healthcare. If you are reading about IoT for the first time, IoT are internet connected devices which include: wearables, mHealth applications, home monitoring devices, implants, mobile/tablet devices and skin sensors. You Down with IOT Part … Read More

You Down with IoT? Part II

February 1, 2018By Gautam MahtaniArtificial Intelligence, Cognitive Computing and Machine Learning 2 Comments

In our first installment of You Down with IOT, we defined the internet of things (IoT) and its application in healthcare. If you are reading about IoT for the first time, IoT are internet connected devices which include: wearables, mHealth applications, home monitoring devices, implants, mobile/tablet devices and skin sensors. The IoT has the power … Read More

The Rise of Cognitive Work (re)Design: Applying Cognitive tools to Knowledge-based Work by Deloitte

January 11, 2018By Gautam MahtaniArtificial Intelligence, Cognitive Computing and Machine Learning

Driving innovation in healthcare can be challenging and is often driven by legal or regulatory reform. So, when a breakthrough in technology happens, healthcare is rarely the first to adopt that new technology. When designing technology tools for healthcare professionals and organizations, we keep this in mind and often look to other industries and the … Read More

Overcoming the Challenge of Incorporating the Patient’s Voice into Care

December 6, 2017By Gautam MahtaniMobile Patient Engagement and Digital Health

Healthcare organizations invest a lot of time, energy and money into collecting patient feedback. Most use standardized measures like HCAHPS or patient reported outcome measures (PROMs). However, research shows that healthcare organizations struggle at incorporating the voice-of-the-patient to facilitate positive change in the patient experience. A recent NEJM Catalyst Insights Council survey found that 73% … Read More

Care Experience Live at NGPX 2017

November 27, 2017By Gautam MahtaniArtificial Intelligence, Cognitive Computing and Machine Learning, Consumerism in Healthcare, Mobile Patient Engagement and Digital Health, Patient Journey Mapping and Cross Continuum Patient Engagement

We are excited to announce our participation at NGPX 2017 this week in San Diego, CA. Our Founder and CEO, Gautam Mahtani, will be presenting along with a panel including our COO, Kristin Bertrand, Phil Fegan, experienced CIO of leading healthcare organizations and Claudine Cangiano, Senior Director, Northwell Health. They will be presenting on Day … Read More

Early Returns on Value-Based and Alternative Payment Models

November 15, 2017By Gautam MahtaniRegulatory Reform

The number one concern we hear from the physician practices we work with every day is the shift from fee-for-service to value-based alternative payment models. Change is always difficult, especially when reimbursement is affected. In this article, we review discussion from a Health Affairs panel about the need for reviewing current value-based efforts, share value-based … Read More