Since the enactment of the Patient Protection and Affordable Care Act (PPACA) passed, pricing transparency has been a hot topic in state legislature. Many states have passed laws regarding pricing transparency in healthcare. If you are interested in what laws are enacted in your state, you can click here for a complete detailed list of … Read More
The number one concern we hear from the physician practices we work with every day is the shift from fee-for-service to value-based alternative payment models. Change is always difficult, especially when reimbursement is affected. In this article, we review discussion from a Health Affairs panel about the need for reviewing current value-based efforts, share value-based … Read More
If you are like me, then your LinkedIn feed has been streaming endless takes on the potential CVS-Aetna merger. How will this affect me? Is this merger legal? Is this merger a preemptive strike to Amazon buying Whole Foods? Many of these posts are speculative and raise compelling points. At Care Experience, we wanted to … Read More
Did you know that only around 4% of doctors in the US actually communicate with patients via text messaging or chat? That number is substantially higher in other countries with Brazil leading the way at 87%. Texting with patients can be beneficial to both the provider and the patient, but has been a barrier up … Read More
September 8, 2017, President Donald trump took to Twitter with a shocking announcement: In July, the Senate voted against repealing the Affordable Care Act (ACA) without a replacement. The Skinny Repeal Bill that was voted on in July targeted the removal of personal mandates. Skinny repeal set the personal penalty for not carrying health insurance … Read More
The reason that organizations with high patient loyalty outgrow their competitors is because loyalty is a learned behavior and not just a mindset. In working with our clients, we have found that successful organizations share four common loyalty behaviors. There are four loyalty behaviors that drive growth for healthcare organizations: Four Loyalty Behaviors that Drive … Read More
It’s funny. Sometimes when you are creating a solution to one problem, you realize that an unintended benefit of that solution solves other problems. At Care Experience, we create solutions that utilize the voice of the patient to create actionable insights and to address operational challenges. What we learned is that in solving these operational … Read More
