Since the enactment of the Patient Protection and Affordable Care Act (PPACA) passed, pricing transparency has been a hot topic in state legislature. Many states have passed laws regarding pricing transparency in healthcare. If you are interested in what laws are enacted in your state, you can click here for a complete detailed list of … Read More
Author: Matthew Cavallo
Implementing Patient-Reported Outcome Measures
Did you know that despite the shift to value-based reimbursements and patient-centered care that fewer than 20% of hospitals use Patient Reported Outcomes (PROs)? PROs are already a key component in the Merit-based Incentive Payment System (MIPS) in outpatient, but there has been greater resistance to implementing PROs in the inpatient space. A Health Catalyst … Read More
Why Healthcare Leaders Should Take Note of Digital Trends
It wasn’t too long ago that shopping online was taboo. Consumers had concerns of security and privacy issues with online purchasing. Then, Amazon revolutionized the online marketplace and changed the way we shop forever. Today, consumers add their credit card information online without a second thought and the expectation is that they can purchase goods … Read More
Machine Learning, Minecraft and the Patient Experience
Growing up in the 80’s, I was pretty savvy with video games. Navigating Mario through a mushroom maze of minions to defeat Bowser and rescue Princess Peach was pretty straight forward. Once you got the patterns and timing down, it was pretty easy to beat the game. Fast forward thirty years later, I am lost … Read More
HIPAA and the Future of Mobile Messaging
Did you know that only around 4% of doctors in the US actually communicate with patients via text messaging or chat? That number is substantially higher in other countries with Brazil leading the way at 87%. Texting with patients can be beneficial to both the provider and the patient, but has been a barrier up … Read More
Four Airline Experience Issues that can Improve the Patient Experience
The airline experience has been frontpage news recently for all the wrong reasons. Perhaps you remember these stories: May 2017 – Brian Schear and his family were all booted off a flight from Hawaii to Los Angeles after he refused to give up a seat he was reserving for their 2-year-old son. April 2017 – … Read More
3 Reasons Patient Journey Mapping Increases Efficiencies and Outcomes for Providers
In part-one of this two-part blog series we talked about the value of patient journey mapping from the patient’s perspective. This week we will cover how journey mapping can increase efficiencies and outcomes for providers within an organization. One of the biggest issues we found care providers to have, especially in primary care, is the … Read More
4 Reasons Your Patients will Benefit from Journey Maps
Most of the organizations that we work with have different patient IDs from inpatient to outpatient to varying medical groups. They are losing track of their patients by not knowing if they are making it to their follow up appointments and adhering to their care plan. We believe that patient journey mapping across the care … Read More
Understanding What Drives Patient Experience Economics
The reason that organizations with high patient loyalty outgrow their competitors is because loyalty is a learned behavior and not just a mindset. In working with our clients, we have found that successful organizations share four common loyalty behaviors. There are four loyalty behaviors that drive growth for healthcare organizations: Four Loyalty Behaviors that Drive … Read More
Defining Artificial Intelligence in the Patient Experience
Did you see the 60 minute feature on (AI) “Artificial Intelligence Positioned To Be A Game Changer”? If you are like me, you are probably wondering what AI is. If someone asked me about AI back when I was working at the clinic I would probably have dusted off the Pixar WALL-E DVD we had … Read More