Realizing Patient Experience ROI – Part 1

March 21, 2018By Gautam MahtaniMedical Economics

The patient experience matters. Traditionally, organizations look to HCAHPS and other commonly accepted metrics to manage their patient experience initiatives. The evidence suggests that organizations that focus on those measures alone may not be asking the right questions to get a true barometer of what matters most to the patient. Let’s look at a recent … Read More