The reason that organizations with high patient loyalty outgrow their competitors is because loyalty is a learned behavior and not just a mindset. In working with our clients, we have found that successful organizations share four common loyalty behaviors. There are four loyalty behaviors that drive growth for healthcare organizations: Four Loyalty Behaviors that Drive … Read More
A year ago, I was presented with the opportunity of a lifetime to join the leadership team at Care Experience. Instead of dipping my toe in the water, I jumped right in and spent the last year helping to bring to life products that change the way we all communicate with our care providers. While … Read More
Did you see the 60 minute feature on (AI) “Artificial Intelligence Positioned To Be A Game Changer”? If you are like me, you are probably wondering what AI is. If someone asked me about AI back when I was working at the clinic I would probably have dusted off the Pixar WALL-E DVD we had … Read More
Recently we explored pricing transparency as one of the three major factors contributing to the consumerization of healthcare. This week will explore how government regulations are becoming another major driving force.Government regulations are affecting the reimbursement of healthcare organizations. The Hospital Value-Based Purchasing (VBP) Program is a Centers for Medicare & Medicaid Services (CMS) initiative … Read More
Anytime consumerization hits an industry, the power shifts from the service providers to their customers. We’ve seen it happen over and over in multiple industries most recently transportation by Uber and travel accommodations by Airbnb.And now it is the perfect storm of (1) patient access to pricing data combined with (2) government regulations combined with … Read More
Great ideas to innovate are often right in front us. However, we get so caught up in the day-to-day whirlwind that reimagining our current processes to create efficiencies can fall by the wayside. This is especially the case when our profession is managing the health and well-being of patients. Through interactions with clients across the … Read More
