September 8, 2017, President Donald trump took to Twitter with a shocking announcement: In July, the Senate voted against repealing the Affordable Care Act (ACA) without a replacement. The Skinny Repeal Bill that was voted on in July targeted the removal of personal mandates. Skinny repeal set the personal penalty for not carrying health insurance … Read More
The airline experience has been frontpage news recently for all the wrong reasons. Perhaps you remember these stories: May 2017 – Brian Schear and his family were all booted off a flight from Hawaii to Los Angeles after he refused to give up a seat he was reserving for their 2-year-old son. April 2017 – … Read More
Since the inception of computers, we have been programmed that interacting with technology involved pressing buttons. In order for me to communicate with you via any kind of electronic communication media required typing on either alphabetical or numerical keys to relay that message. Then came the internet and we were programmed how to search. We … Read More
While enjoying my Door Dash dinner delivery after my Uber had dropped me at the hotel, I came across a viral post on my LinkedIn Feed that struck me sideways: Technology is not the real disruptor, failure to adopt to it is. For me personally, these apps have created efficiencies in my life that allow … Read More
In part-one of this two-part blog series we talked about the value of patient journey mapping from the patient’s perspective. This week we will cover how journey mapping can increase efficiencies and outcomes for providers within an organization. One of the biggest issues we found care providers to have, especially in primary care, is the … Read More
Most of the organizations that we work with have different patient IDs from inpatient to outpatient to varying medical groups. They are losing track of their patients by not knowing if they are making it to their follow up appointments and adhering to their care plan. We believe that patient journey mapping across the care … Read More
