It wasn’t too long ago that shopping online was taboo. Consumers had concerns of security and privacy issues with online purchasing. Then, Amazon revolutionized the online marketplace and changed the way we shop forever. Today, consumers add their credit card information online without a second thought and the expectation is that they can purchase goods … Read More
Healthcare organizations invest a lot of time, energy and money into collecting patient feedback. Most use standardized measures like HCAHPS or patient reported outcome measures (PROMs). However, research shows that healthcare organizations struggle at incorporating the voice-of-the-patient to facilitate positive change in the patient experience. A recent NEJM Catalyst Insights Council survey found that 73% … Read More
We are excited to announce our participation at NGPX 2017 this week in San Diego, CA. Our Founder and CEO, Gautam Mahtani, will be presenting along with a panel including our COO, Kristin Bertrand, Phil Fegan, experienced CIO of leading healthcare organizations and Claudine Cangiano, Senior Director, Northwell Health. They will be presenting on Day … Read More
The patient journey is complex and starts long before a person decides to seek treatment. According to a 2011 Pew study, 80% of Internet users look for health information online, making medical inquiries the third most popular web-based pursuit, following only email and search engine use. Top symptom-related searches involve information about a specific disease … Read More
The number one concern we hear from the physician practices we work with every day is the shift from fee-for-service to value-based alternative payment models. Change is always difficult, especially when reimbursement is affected. In this article, we review discussion from a Health Affairs panel about the need for reviewing current value-based efforts, share value-based … Read More
If you are like me, then your LinkedIn feed has been streaming endless takes on the potential CVS-Aetna merger. How will this affect me? Is this merger legal? Is this merger a preemptive strike to Amazon buying Whole Foods? Many of these posts are speculative and raise compelling points. At Care Experience, we wanted to … Read More
