Previously, we explored why healthcare leaders should take note of digital trends. In that article, we discussed Amazon’s 1492 secretive healthcare initiative. What is the 1492 initiative? According to TechNewsWorld, the 1492 team reportedly has been working on ways to streamline medical records management in order to make the information available to consumers and doctors more … Read More
Consumerism in Healthcare
Why We Need Pricing Transparency in Healthcare
Since the enactment of the Patient Protection and Affordable Care Act (PPACA) passed, pricing transparency has been a hot topic in state legislature. Many states have passed laws regarding pricing transparency in healthcare. If you are interested in what laws are enacted in your state, you can click here for a complete detailed list of … Read More
Why Healthcare Leaders Should Take Note of Digital Trends
It wasn’t too long ago that shopping online was taboo. Consumers had concerns of security and privacy issues with online purchasing. Then, Amazon revolutionized the online marketplace and changed the way we shop forever. Today, consumers add their credit card information online without a second thought and the expectation is that they can purchase goods … Read More
Care Experience Live at NGPX 2017
We are excited to announce our participation at NGPX 2017 this week in San Diego, CA. Our Founder and CEO, Gautam Mahtani, will be presenting along with a panel including our COO, Kristin Bertrand, Phil Fegan, experienced CIO of leading healthcare organizations and Claudine Cangiano, Senior Director, Northwell Health. They will be presenting on Day … Read More
Breaking Down the Potential CVS-Aetna Merger
If you are like me, then your LinkedIn feed has been streaming endless takes on the potential CVS-Aetna merger. How will this affect me? Is this merger legal? Is this merger a preemptive strike to Amazon buying Whole Foods? Many of these posts are speculative and raise compelling points. At Care Experience, we wanted to … Read More
Four Airline Experience Issues that can Improve the Patient Experience
The airline experience has been frontpage news recently for all the wrong reasons. Perhaps you remember these stories: May 2017 – Brian Schear and his family were all booted off a flight from Hawaii to Los Angeles after he refused to give up a seat he was reserving for their 2-year-old son. April 2017 – … Read More
Building Trust: An Age of Pricing Transparency in Healthcare
A year ago, I was presented with the opportunity of a lifetime to join the leadership team at Care Experience. Instead of dipping my toe in the water, I jumped right in and spent the last year helping to bring to life products that change the way we all communicate with our care providers. While … Read More
3 Major Factors Contributing to the Consumerization of Healthcare – Part 2
Recently we explored pricing transparency as one of the three major factors contributing to the consumerization of healthcare. This week will explore how government regulations are becoming another major driving force.Government regulations are affecting the reimbursement of healthcare organizations. The Hospital Value-Based Purchasing (VBP) Program is a Centers for Medicare & Medicaid Services (CMS) initiative … Read More
3 Major Factors Contributing to the Consumerization of Healthcare – Part 1
Anytime consumerization hits an industry, the power shifts from the service providers to their customers. We’ve seen it happen over and over in multiple industries most recently transportation by Uber and travel accommodations by Airbnb.And now it is the perfect storm of (1) patient access to pricing data combined with (2) government regulations combined with … Read More
A Call to Action – Creating a Personal, Patient-Centered Care Experience
Great ideas to innovate are often right in front us. However, we get so caught up in the day-to-day whirlwind that reimagining our current processes to create efficiencies can fall by the wayside. This is especially the case when our profession is managing the health and well-being of patients. Through interactions with clients across the … Read More